Warranty Information & Support

Buying refurbished technology should feel straightforward and dependable. At NZ Laptop Wholesale, we carefully test our equipment before it is offered for sale, and we are here to help if something does not perform as it should.

Our Standard 3-Month Warranty

Unless otherwise stated on the product listing or invoice, our refurbished equipment is covered by a 3-month (90-day) Return to Base warranty, beginning from the invoice date.

Most products may also be eligible for optional warranty cover of:

• Up to 6 months
• Up to 12 months

The warranty period applying to your purchase will be shown on your invoice or order confirmation.

Our warranty is provided in addition to any rights you may have under the New Zealand Consumer Guarantees Act.

What Our Warranty Covers

Our warranty covers hardware faults caused by a defect in the equipment or its components during normal use.

Please contact us as soon as possible if:

• Your equipment arrives with a fault.
• The specifications do not match what you ordered.
• A covered hardware component fails during the warranty period.
• The equipment is not operating as expected.

Many computer issues can be resolved remotely, so we may begin with a few straightforward troubleshooting steps before arranging a return.

What Happens if Something Goes Wrong?

Our first priority is to get you back up and running with as little inconvenience as possible.

When a covered fault is confirmed, we will normally:

1. Repair the equipment at no charge.
2. Replace it with a substantially comparable item if a practical repair is not possible.
3. Provide an appropriate refund if the equipment cannot be repaired and a suitable replacement is unavailable.

The remedy provided will depend on the nature of the fault, the equipment involved and your rights under applicable New Zealand consumer law.

What Does “Return to Base” Mean?

Return to Base means the equipment may need to be returned to our Auckland premises so our technicians can inspect and test it.

Before sending anything back, please contact us to obtain a Return Merchandise Authorisation, commonly called an RMA number.

We will provide return instructions and may ask for:

• Your invoice or order number.
• The equipment serial number.
• A description of the problem.
• Photos or video showing the fault, where helpful.
• Details of any troubleshooting already completed.

Please package returned equipment securely and retain your courier receipt or tracking information.

When a covered fault is confirmed, we will cover the cost of sending the repaired or replacement equipment back to you. Any additional rights relating to reasonable return costs under the Consumer Guarantees Act also continue to apply.

Laptop Batteries

Laptop batteries are consumable components, and their available runtime naturally reduces with age and use.

Our standard hardware warranty does not cover normal battery wear, gradually reduced capacity or differences in expected runtime. However, if you believe a battery is faulty rather than naturally worn, please contact us so we can assess the issue.

Learn more about battery condition, expected runtime and buying a refurbished laptop on our Laptop Batteries information page.

B Grade and Special Return Offers

Products specifically advertised with a 7-day No Questions Asked Right of Return can be returned within seven days if you decide they are not right for you.

For an approved change-of-mind return:

• The product purchase price will be refunded.
• Original delivery charges are not refundable.
• Return freight is the customer’s responsibility.

This additional return option does not reduce the normal warranty cover applying to the product.

Please contact us before returning the equipment so we can provide the correct return details.

What Is Not Covered?

The warranty does not cover faults or damage caused by:

• Accidental damage, impact or physical abuse.
• Liquid, fire, lightning, power events, theft or natural disasters.
• Misuse, neglect or use outside the equipment’s intended purpose.
• Improper storage, handling or packaging.
• Damage occurring during transport arranged independently by the customer.
• Unauthorised modifications or repairs that caused or contributed to the fault.
• Normal wear and tear, including gradual battery capacity loss.
• Cosmetic marks, wear or faults that were clearly disclosed before purchase.

A modification or third-party repair does not automatically cancel all warranty cover. However, we may be unable to cover a problem caused or contributed to by that work.

Testing Fees and Non-Faulty Returns

We carry out warranty assessments in good faith and will keep you informed throughout the process.

If testing shows that the equipment is not faulty, or that the problem was caused by something outside the warranty, the customer may be responsible for:

• Return and redelivery freight.
• A testing fee of $65 per hour.
• The cost of any non-warranty repair that the customer approves.

We will discuss any chargeable work with you before proceeding.

A non-faulty hardware return accepted outside an advertised return offer may be subject to a 15% restocking fee. Restocking fees do not apply to remedies that a customer is entitled to receive under the Consumer Guarantees Act.

Your Rights Under New Zealand Law

For equipment purchased for personal or household use, your rights under the New Zealand Consumer Guarantees Act apply regardless of the warranty period shown on this page.

These rights may continue after an express warranty has ended, depending on factors such as the product’s age, price, condition, description and expected lifespan.

For purchases made in trade or primarily for business purposes, separate commercial terms may apply where these have been agreed in writing.

Nothing on this page is intended to exclude or restrict any rights that cannot legally be excluded.

Website Specifications and Errors

We take care to ensure that our product descriptions, specifications, availability and pricing are accurate.

Occasionally, an error or omission may occur. If you believe an item has been supplied with incorrect specifications or does not match its listing, please contact us promptly so we can investigate and put things right.

Product information, availability and pricing may be updated without notice before an order is accepted. Errors and omissions are excepted, but this does not limit your rights under applicable New Zealand law.

Frequently Asked Warranty Questions

How long is the NZ Laptop Wholesale warranty?

Our standard warranty is three months, or 90 days, from the invoice date. Selected eligible products may have optional warranty cover available for up to six months or up to twelve months.

Are refurbished laptops covered by the Consumer Guarantees Act?

Consumer purchases from a New Zealand business are protected by the Consumer Guarantees Act. Because refurbished equipment is pre-owned, factors such as its age, price, condition and any disclosed wear are considered when determining what is reasonable.

Do I need to contact you before returning an item?

Yes. Please contact us first so we can troubleshoot the issue and provide an RMA number and the correct return instructions. Items sent without an RMA may take longer to identify and process.

Will my equipment be repaired or replaced?

We will normally repair a covered fault where practical. If a suitable repair is not possible, we may provide a comparable replacement. Where neither option is reasonably available, an appropriate refund may be provided.

Does the warranty cover laptop battery runtime?

Normal battery wear and gradually reduced runtime are not covered by the standard hardware warranty. If the battery appears to be faulty rather than naturally worn, please contact us for assistance.

Need Warranty Help?

Please contact NZ Laptop Wholesale with your invoice or order number and a clear description of the issue.

Our team will guide you through the next steps and work with you to reach a fair and practical solution.